Refund and Cancellation Policy

New Rochelle Youth Lacrosse

Refunds and cancellations are at the discretion of New Rochelle Youth Lacrosse. Each request is considered on its own facts.

What this policy covers

• Registration and program fees
• Event and season tickets
• Uniforms, apparel, merchandise and other orders
• Live streaming access
• Sponsorship payments
• Fundraising contributions
• Volunteer commitment buy-outs

How to request a refund or cancellation

Contact New Rochelle Youth Lacrosse in writing and include:

• the participant or purchaser name
• the program, event or order concerned
• the approximate date and amount of the payment
• the reason for the request

New Rochelle Youth Lacrosse will review the request and respond to you directly.

If a refund is approved

Refunds are returned to the card or account used to make the original payment, and cannot be redirected to a different card or account. Once issued, funds can take several business days to appear, depending on your bank.

Where a payment was being made in instalments, New Rochelle Youth Lacrosse will confirm how any remaining scheduled payments are handled.

Questions about a charge

If a charge looks wrong or you do not recognise it, contact New Rochelle Youth Lacrosse first. Most questions are resolved quickly and directly. Raising a dispute with your bank before speaking to New Rochelle Youth Lacrosse generally takes longer to resolve, because the payment is held while the bank investigates.

Changes to this policy

New Rochelle Youth Lacrosse may update this policy. The version published at the time of your purchase is the one that applies to it.